Privacy Policy

Last Updated: [October 30, 2024]

StardustTV ("we") is committed to protecting the privacy of our users. This Privacy Policy explains what information we collect when you access the application and other services (including those provided through our partners' websites and services), how we use that information, and how you can control the collection, correction, and deletion of such information. Except as described in this Privacy Policy, we do not use or share your information with anyone. This Privacy Policy is incorporated into and governed by our Terms of Use ("Terms").

By accessing and using the application or other services, you accept the privacy practices described in this Privacy Policy. If you do not agree or no longer agree to this Privacy Policy, please discontinue your access to and use of the application and other services.

If you have any questions about this policy or do not find the answers to your concerns here, please contact us via email at: stardusttvapp@gmail.com .

I. Personal Information We Collect

We may collect the following personal information from our users:

1. Device Information : Information about the device used to access the application, such as the device brand and model, operating system and version, and device ID. This information helps us optimize the application’s performance and compatibility across different devices.

2. Log Information : When you use our products and services or view content we provide, we automatically collect and store certain information in our server logs. For example, the date and time of access, the pages or screens viewed, and actions taken within the application. This information helps us understand how users interact with our application and identify any issues or errors.

3. Location Information : Data about the user’s geographical location, which can be obtained through the device's GPS, Wi-Fi, or cellular network signals. This information can be used to provide location-based services or content within the application.

4. Payment Information : If you purchase products or services from us, we and/or our third-party payment processors may collect your payment information.

5. Cookies and Tracking Technologies : We use technologies such as cookies, beacons, tags, scripts, and similar techniques. These technologies may be used to analyze trends, manage services, track your activities within the application, and collect demographic information about our overall user base. Cookies are text records stored in your browser or device that can be read during your next visit. We use cookies to remember user settings and for authentication and analytics; however, as new features are added to the services, we may expand the use of cookies to store additional data. Users can control the use of cookies in their respective browser applications. For information on how to change cookie settings, please refer to the manual or help section of the browser application. If you choose to refuse cookies, you can still use our services, but some features and functionalities may not work properly. We may also use third-party analytics tools, such as Google Analytics and AppsFlyer. Depending on your location, some or all of these tools may be used to track your behavior information under our services. For more information or to opt-out, please visit the respective websites of these third-party providers or seek assistance from our customer service.

II. How We Collect Personal Information

We collect personal information when users engage in the following actions:

1.Registering an account, including guest accounts.

2.Using the features and services of our application.

3.Submitting feedback or support requests.

4.Participating in surveys or promotional activities.

We may also collect personal information through cookies and other tracking technologies.

Information Obtained from Third Parties: You may authorize us to collect your information from services provided by third parties. For example, you may connect social networking services (SNS), such as Facebook or X, to your account with us. When you do this, it allows us to access information from these accounts (e.g., your friends or contacts).

Information Collected on Behalf of Third Parties: Our partners, affiliates, analytics, or service providers use technologies such as cookies, beacons, tags, scripts, and similar techniques. These technologies may be used to analyze trends, manage services, track your activities within the application, and collect demographic information about our overall user base. We may receive separate or aggregate reports based on these companies’ use of these technologies.

III. How We Use and Disclose Your Information

A. We use personal information for the following purposes:

1.To improve the features and services of our application.

2.To allow you to purchase products and services.

3.To process your registration and login requests.

4.To communicate with users about updates and new features.

5.To respond to user inquiries and support requests.

6.To comply with legal obligations.

StardustTV will not share your personal information unless you have approved it or as otherwise described in this policy. We may disclose your information in the following circumstances.

B. With Your Consent:

We may share your personal information with certain third parties with your approval and consent.

C. Service Providers:

We engage other companies and individuals to perform services on our behalf to achieve the purposes described in this policy. Examples of these services include data analytics, IT and related services, payment processing, sending emails, providing customer support, and security fraud detection services. These agents and service providers may access your personal information while providing services to StardustTV and are contractually obligated to maintain the confidentiality and security of your personal information. We also require that they use the data solely on our behalf and for purposes consistent with this policy.

D. Third-Party Plugins:

When using third-party applications and platforms, such as Facebook Connect, you may choose to publish information about your activities on our site to your profile page to share with others in your network. This policy does not apply to your use of any such third-party applications and services, and we are not responsible for how these third parties collect, use, and disclose your information. We encourage you to review the privacy policies of these third parties before connecting or using their applications or services to learn more about their information and privacy practices.

E. Disclosure to Protect Us or Others:

We may disclose your information in response to legal requirements, such as complying with a subpoena, or when we believe that disclosure is necessary to comply with the law; investigate fraud; respond to government requests; enforce or apply our rights; or protect the rights, property, and safety of ourselves, our users, or others. This includes exchanging information with other companies and organizations to protect against fraud.

F. Disclosure in the Event of Merger, Sale, or Asset Transfer:

We may share your information in connection with a merger, sale of our assets, or financing or acquisition of all or part of our business by another company. If there are any changes to the ownership or use of your personal information, we will notify you via email and/or through our services.

G. Affiliates:

We may share personal information with our affiliates.

H. Advertising Partners:

Through our services, we may allow third-party advertising partners to set up technologies and other tracking tools to collect information about your use of services and devices, as described in the interest-based advertising section above.

IV. How We Disclose and Share Personal Information

A. The Company Does Not Sell Your Information.

We consider this information to be an important part of our relationship with you. However, in certain circumstances, we may share your information with certain third parties as described below.

B. Personal Identifiable Information.

We do not rent or sell your personal identifiable information to others. We may store personal information in locations that we do not control directly (e.g., servers or databases located with hosting service providers). Any personal identifiable information that you choose to disclose publicly in our services (such as comments on publicly visible interfaces) will be accessible to others. If you delete information you have made public in our services, copies may remain visible in cached and archived pages of our services, or other users may have copied, saved, or captured that information.

C. Non-Personal Identifiable Information.

We may share non-personal identifiable information (such as anonymous usage data, login/logout pages and URLs, platform types, click counts, etc.) with interested third parties to help them understand certain usage patterns of our services and those of our partners. Non-personal identifiable information may be stored in locations outside our direct control and may be stored indefinitely.

D. Circumstances Under Which We Must Disclose Your Information.

If required by law, under a court order, or other legal process, or if we reasonably believe that such action is necessary to:

(a) comply with the law and reasonable requests of law enforcement;

(b) comply with legal obligations;

(d) enforce our terms or protect the security or integrity of our services; and/or

(e) protect and defend the legal rights or property of the company, its affiliates, our users, or others, we will disclose your information.

E. Other Circumstances Under Which We May Need to Share Your Information.

(a) Business Transfers: We and/or our stakeholders may purchase, sell, divest, or transfer the company (including any shares of the company) or any combination of its products, services, assets, and/or businesses. Your information may be sold or otherwise transferred in these types of transactions. We may also undergo divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, or similar transactions or proceedings, where your information may become part of the assets involved.

(b) Agents, Professional Advisors, etc.: We occasionally engage other companies or individuals to perform certain business-related functions. Your information may be provided to them for these functions, including but not limited to professional analysis, technical maintenance, and payment processing.

(c) Development Purposes: Developers using our SDK or API may be granted access to end-user information, including message content, message metadata, and voice and video metadata, but only for the purpose of providing SDK/API functionality within their applications and/or services.

F. We May Share Personal Information with the Following Third-Party Partners:

(a) Service providers who help us operate and improve the application.

(b) Advertisers providing personalized ads to users.

(c) Analytics providers helping us understand application usage. If you use such services provided by third parties on our platform, you consent to their direct collection and processing of your information. Such providers’ collection and processing of information follow their own privacy policies as described below:

No.	Platform	Purpose	Privacy Policy
1	Facebook	Third Login	https://www.facebook.com/about/privacy/update
2	Google	Third Login	https://policies.google.com/privacy
3	Apple	Third Login	https://www.apple.com/legal/privacy/en-ww/
3	AppsFlyer	Data analysis	https://www.appsflyer.com/privacy-policy/

G. We will also strive to review the qualifications of such third-party partners and impose legitimate, compliant, and secure requirements on them. To maximize the protection of your information, we strongly recommend that you review their privacy policies. We may also share personal information if required by law or to protect our legitimate rights or those of our users.

V. Storage and Processing of Information

1.The information we collect from you through our services may be stored and processed in Europe, the United States, or any other country where our company or its affiliates, agents, or service providers have facilities. We may transfer the information we collect about you (including personal information) from your country or jurisdiction to other countries or jurisdictions around the world. The laws governing the collection, processing, or use of information in these locations may not be as comprehensive or protective as those in your home country. If you are located in the European Union, please note that we will only transfer information (including personal data) in accordance with the General Data Protection Regulation (“GDPR”).

2. Retention of Your Information

A. If you have an account with us, we will retain your information while your account is active or as necessary to provide you with services. We will retain and use your information as necessary to fulfill our legal obligations, resolve disputes, and enforce our agreements.

B. If you are a visitor to our services, we will retain your information for a reasonable period following your last visit to our services, but the retention period shall not exceed the time required by applicable law.

C. In order to process personal information, we may anonymize, delete, or take other appropriate measures. Copies created for backup and business continuity purposes may retain information for a period of time.

VI. How We Protect Your Information

1. We Take Your Privacy and Data Protection Seriously:

We implement reasonable physical, technical, and administrative measures to protect the information collected through our services from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. In particular, emails sent to or from the services may not be secure. Therefore, you should exercise caution when deciding to send us information via email, keeping in mind this aspect when disclosing any information online.

2. Personal Information Breach:

If personal information is disclosed due to a security breach, we will notify our customers promptly as required by applicable law. You agree that we shall not be liable in any of the following situations:

(a) Data obtained by government or judicial authorities under applicable laws, regulatory policies, administrative or judicial orders, or other lawful reasons.

(b) Any disclosure of personal information resulting from the user's own sharing or disclosure of their account or password.

(c) Any information disclosure resulting from hacking, computer viruses, Trojans, or other cybercrimes, or due to system failures or telecommunications failures, where existing technology cannot reasonably prevent or mitigate such events.

(d) In emergency situations that threaten public safety or the safety of others' lives, health, or property, your information may be disclosed to mitigate the situation. If your rights are harmed as a result, you may seek compensation from the beneficiaries of the event in accordance with applicable law.

(e) Disclosure of your information due to force majeure or other reasons not attributable to the company.

VII. Compliance with Applicable Laws

1. GDPR

We strive to comply with the GDPR framework established by the EU regarding the collection, use, and retention of personal data related to EU member states.

2. Children's Privacy

Our application is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information promptly. If you are a parent or guardian and believe that your child under 13 has provided personal information to us, please contact us so that we can take steps to delete such information. We encourage parents and guardians to supervise their children's use of the Internet and help enforce our children's privacy policy by instructing their children never to provide personal information through our application or website without their permission. Note: The specific age limits mentioned in this provision may vary by country or region, so it is important to check relevant laws and regulations to ensure compliance.

VIII. Your Rights

As a user of our application, you have certain rights regarding your personal information, including:

1.The right to access the personal information we hold about you.

2.The right to request the correction of any inaccuracies in the personal information we hold about you.

3.The right to request the deletion of your personal information, unless we are required by law to retain it.

4.The right to object to the processing of your personal information, including for direct marketing purposes.

5.The right to request that we provide your personal information in a structured, commonly used, and machine-readable format, and to transfer that data to another data controller.

To exercise any of these rights, please contact us using the contact information provided in this Privacy Policy. We will respond to your request as soon as reasonably possible and, in any case, within the time frame required by law.

We may ask you to provide identification before processing your request. Please note that we may need to retain certain personal information for a period of time to fulfill our legal obligations, such as record-keeping requirements, and to complete any transactions you initiated prior to requesting changes or deletions.

IX. Additional Policies

1. Unsolicited Information

You may provide us with ideas for new products, services, or improvements to existing products, as well as other voluntary and unsolicited submissions (collectively, "Unsolicited Information"). All Unsolicited Information shall be treated as non-confidential information, and we are free to copy, use, disclose, and distribute such Unsolicited Information to others without restriction or attribution.

2. Links to Other Websites or Services

We are not responsible for the practices employed by websites or services linked to or from our services or site, including the information or content contained therein. When you use links to go from our services to another website or service, this Privacy Policy does not apply to such third-party websites or services. Your browsing and interaction on any third-party website or service, including those linked to or advertised on our site, are subject to that third party’s own rules and policies.

Our services may contain links to other sites. If you click on a third-party link, you will be directed to that site. Please note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

3. Notification Procedures

Our policy is to provide notifications to you via email, written notice, or by prominently posting such notices on the services, whether such notifications are required by law or for marketing or other business-related purposes, at our discretion. We reserve the right to determine the form and manner in which to provide notifications to you, but you may opt out of certain notification methods described in this Privacy Policy.

4. Changes to This Privacy Policy

We may update this Privacy Policy at any time as we deem necessary and appropriate, with such changes taking effect upon posting on this page. When we make substantial changes to the policy, we will notify you via email and/or by posting a prominent notice on our application prior to the changes taking effect. If you do not agree or no longer agree to such changes, please discontinue access to and use of the application and other services.

5. This Document is Written in English and Shall Prevail as the Sole Authentic Text

For your convenience, we may provide translations in other languages in the regions we operate. However, in the event of any discrepancies between such translations and this English text, the English text shall prevail.

X. Contact Us

If you have any questions or concerns regarding our Privacy Policy or data collection practices, please contact us at stardusttvapp@gmail.com .